CPAP Therapy | Sleep Apnea Treatment

If you have a diagnosis of sleep apnea, our clinicians may recommend CPAP therapy to treat your sleep apnea.

What is CPAP?

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What is included in a CPAP Set-up?

A complete CPAP setup includes 2 primary components: the machine and the mask. GEM SLEEP offers starter bundles with everything you need for the first 90 days of CPAP. You can also purchase your follow-up supplies through GEM. A CPAP set up includes the CPAP machine, mask (including mask frame, cushion and headgear), tubing to connect the mask and machine, machine filters and additional cushions.

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How will I know what mask is right for me?

GEM has partnered with a proprietary mask fitting tool that will collect information about your lifestyle, preferences and face shape to recommend a mask for you.

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Check out our Mask Comparison Grid to see the various options that GEM offers.

How much will my CPAP cost?

If you receive a treatment recommendation for CPAP, you can purchase the CPAP right from GEM. We offer bundles with the CPAP machine, mask of your choice, and 90 days of supplies all in one. No need to guess at which pieces and parts you need. We have taken the guesswork out. Once you receive a treatment recommendation, you will see the bundle options available for purchase. They range in price from $938 to $1,339 (prices include tax and shipping), prices range depending on the mask and machine you choose. You may use your HSA/FSA to purchase a CPAP device.

Can I use insurance? You will be asked to enter your insurance information during the checkout process. We will let you know if your payer is In -Network for CPAP with GEM SLEEP. If they are, we will provide you with a detailed estimate prior to shipping out your device.

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What if I don't like my CPAP?

We know that adjusting to CPAP can take time. We are here to support you every step of the way. We will check in and help troubleshoot any issues. And if you find that your mask isn’t working for you we will help get you the right fit.

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How often should I replace each part of my CPAP set up?

Each part of a CPAP has a different lifespan. The CPAP machine should be replaced approximately every 5 years. Supplies (such as mask cushions, filters and tubing) vary.

You can purchase refills of your supplies right from GEM. We will remind you when the time is getting close! For more information on how often supplies need to be replaced check out this helpful guide.

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What if I don’t like the mask I get?

We understand that adjusting to a mask and finding one that works best for you can take time, that is why GEM SLEEP offers a 30 Day Mask Guarantee. You can read more about this in our FAQs.

Does GEM Provide Compliance Reporting if my Employer or DOT Requires It?

You can access reports about your home sleep study, prescription and CPAP usage. To download your home sleep study, log in to your GEM account and select "Download Sleep Report" in the Diagnosis section. A PDF of your sleep study report will download. A CPAP compliance report is available from ResMed's myAir companion app. On the myAir main screen, select the "History" tab. Select "Report" in the top right corner. Select the icon in the top right corner to text, email or print the report. If you need instructions on setting up the myAir app, see our CPAP set up guide.

If you have a REACT CPAP machine, please reference this React quick start guide (page 2). It includes options for how to access your compliance report.

When can I contact my GEM SLEEP Coach?

GEM Sleep coaches are available for response to phone calls, emails or text messages during regular business hours: M-F - 8am-5pm CST. If you send a message outside of these hours your coach will get back to the next business day.

Can I Order Less than a 90 day Supply on Replacement Parts?

Yes, you can. All supplies within the GEM Portal are sold in 90 day supply quantities for convenience. If you wish to purchase less than a 90 day supply you may do it directly from our online supply site here.

Let us make it simple for you by enrolling in our supply auto-ship program. We will automatically mail you supplies every 90 days, shipments are not released until you approve it. You may disenroll at anytime.

How much will my services cost if I am using insurance?

If GEM SLEEP is in network with your health plan, we will submit an insurance claim on your behalf for any services provided. Once your insurance has paid the claim, if there is a remaining patient portion due, we will send you a separate invoice. If you wish to receive a good-faith estimate for the services prior to completing the check-out process please email us at support@mygemsleep.com. Estimates will be provided based on your current insurance status, but are subject to change based on when the actual claim is submitted and the services actually rendered.